After completing your hotel reservation, you should receive a confirmation email within a few minutes. If it hasn't arrived, work through these steps before assuming your booking didn't go through.
Step 1 — Check your spam or junk folder
Confirmation emails sometimes get filtered. Search for an email from [email protected] in your spam or junk folder. If you find it there, mark it as "not spam" so future emails come through.
Step 2 — Look up your reservation
Go to travel.fastbreak.ai to check whether your booking exists.
If you don't have an account, you can look up your reservation using:
Your FB-Itinerary number (from your Reservation Receipt email)
Your email address
Your last name
Step 3 — Contact support
If you've checked your spam folder and your reservation doesn't appear in the lookup tool, contact our support team at [email protected]. Include:
Your name
The event name
The dates you attempted to book
The email address you used
⚠️ Do not rebook until you've confirmed your original reservation wasn't completed. Duplicate bookings can result in charges for both reservations. You can also check your credit card statement — Fastbreak Travel will appear as the charge if a booking went through.